Refund policy

RETURN , EXCHANGE & REFUND POLUCY

At Gohazy, every order is made and packed with care. Before placing your order, please read our policy below.

Returns
We do not accept returns. Once an order is placed and delivered, it cannot be returned.

Courier Delays, Stuck or Returned Shipments

If an order is delayed, stuck, held, or returned by the courier company due to any issue at the courier's end, the customer is required to wait while our team coordinates with the courier company and works towards resolving the issue.

Such orders will not be considered cancelled or eligible for return/refund solely due to courier-related delays, tracking issues, or a shipment being returned to us by the courier company.

Once the issue is resolved, we will take the necessary steps to ensure the order is delivered or otherwise provide an appropriate resolution at our discretion. Customers are requested to cooperate and allow reasonable time for the courier-related issue to be resolved

Exchanges
We do not offer exchanges. We request you to check the product details, size chart, color, and design carefully before placing your order.

Refunds
As we do not accept returns or exchanges, refunds are not applicable once an order has been successfully placed and delivered.

Damaged, Defective or Wrong Product
We thoroughly check every product before dispatch. However, if you receive a damaged, defective, or incorrect item, we'll be happy to help.

Please email us at gohazyofficial@gmail.com within 48 hours of receiving your order.

To process your request, please share:

  • Your Order ID
  • A clear unboxing video showing the sealed package being opened from start to finish (without any cuts or edits). This is mandatory for verification.
  • Clear photos of the product and the outer packaging.
  • A brief description of the issue.

Once we receive all the required details, our team will review your request and provide the appropriate resolution.

Please Note: We won't be able to process any claim for damaged, defective, missing, or incorrect items without a complete unboxing video

Order Cancellation
Orders cannot be cancelled once they have been placed, as they are processed immediately for dispatch.

Cash on Delivery (COD)
We currently accept prepaid orders only. Cash on Delivery (COD) is not available.

Need Help?
If you have any questions or need assistance, feel free to contact us at:
Email: gohazyofficial@gmail.com
Thank you for shopping with Gohazy. We truly appreciate your trust and support!